COVID-19 Informations and Booking Informations

Information on the COVID-19 situation & current measures

There are currently no measures for check-in at the hotel.

Current entry requirements are available under the following link: https://www.willkommen.tirol/


At the hotel, we place the highest priority on the safety of our guests:

Warm hospitality - contactless
Disinfectants in every room / studio / suite
Disinfectant dispenser in the entrance hall, on the toilets, at the buffet,...
Additional disinfection stands at the reception, at the buffet, in front of the entrance to the indoor pool - contactless
• We can guarantee the safety distances at the tables
• All rooms are well ventilated and regularly disinfected
Mouth and nose protection (FFP-2 masks) in all public traffics, in shops, doctors, banks... are not compulsory
• Skiing, snowboarding, snowshoeing, cross-country skiing - the sports program takes place in nature
• You can get ski passes from us at reception (avoid waiting times at the lift ticket offices)
Strict safety measures by the cable car companies (in the cable cars and in the restaurant areas)
• We, the Fankhauser family and most of our team are vaccinated three times

Self-service at the buffet is permitted. We ask our guests who help themselves at the buffet to disinfect their hands.We can serve breakfast and salad on request. The Wellness and Spa area is open.

Of course, we also appeal to the personal responsibility of our guests: please wash your hands as often as possible!

You will find current information about the corona measures from Tux Information:
​https://www.tux.at/en/safe-holiday/

You will find current information about the corona measures from Hintertux Glacier:
https://www.hintertuxergletscher.at/en/specials/reopening-in-hintertux/

You will find current information about the corona measures from Tirol Werbung:
https://www.tyrol.com/information-coronavirus

You will find current information about the corona measures from Official Travel Portal of Austria:
https://www.austria.info/en/service-and-facts/coronavirus-information

However, we remain optimistic and will try everything so that our guests can spend a nice and relaxing holiday with us in the new Berghaus spa :-)


Dogs
Your four-legged friend is welcome to join us. We would ask you to bring a dog blanket or dog basket, as well as a muzzle, as there is an obligation to do this on public transport. Dogs are not allowed in the restaurant, but there is a possibility for dog owners to eat in the fireplace room, where the dog can be with them.


Booking information


All prices are in EURO (no guarantee).

Things do not always turn out as expected, so sometimes a booked holiday has to be cancelled or terminated. There is no right of withdrawal according to § 18 Abs. 1 Z. 10 FAGG, instead the AGBH (General Terms and Conditions of business for the Hotel Industry) apply to our house (http://www.hotelverband.at/down/AGBH_englisch.pdf)


Cancellation conditions for bookings until October, 22nd, 2022:

  • If cancelled or modified up to 48 hours before arrival, no fee will be charged
  • If cancelled or modified within 2 days before date of arrival, 70 % of the total price of the reservation will be charged.
  • We kindly ask you for a deposit of € 200 per booked room.


Cancellation conditions for bookings from October, 22nd, 2022:
  • If cancelled or modified up to 30 days before date of arrival, no fee will be charged
  • If cancelled or modified up to 14 days before date of arrival, 40 % of the total price of the reservation will be charged.
  • If cancelled or modified up to 7 days before date of arrival, 70 % of the total price of the reservation will be charged.
  • If cancelled or modified up to 1 day before date of arrival, or now-show, 100 % of the total price of the reservation will be charged.
  • We kindly ask you for a deposit of € 200 per booked room.


Travel Insurance
These unnecessary expenses and the associated anger we would like to spare for you.
That is why we recommend protecting yourself with the Hotel Cancellation Plus or our extensive Hotel Cancellation Premium Insurance from the European Travel Insurance as a precaution against cancellation or termination as well as rescue costs (including helicopter) and accident benefits (Hotel Cancellation Premium only): http://start.europaeische.at/hsp?AGN=10020353

Despite the pandemic status, the Europäische Reiseversicherung has insurance coverage in the event of COVID-19! Details on this courtesy can be found here.

Means of payment: e.g. Cash, EC-Card, Visa, Mastercard


Should you have any questions, please do not hesitate to contact us. We are looking forward to your visit!

Your host family Ulrike & Thomas Fankhauser
and the well-trained Berghaus team

The Berghaus loves details

Everything for your perfect vacation