We use cookies to offer the best possible user experience on our website. We also use third-party cookies, to deliver personalised advertisement messages. By using our website you agree, that cookies can be saved on your device. Further information on the cookies used and on how to disable them can be found here.
 
 

COVID-19 Informations and Booking Informations

Information on the COVID-19 situation

• Warm hospitality - contactless
• Disinfectants in every room / studio / suite
• Disinfectant dispenser in the entrance hall, on the toilets, at the buffet,...
• Additional disinfection stands at the reception, at the buffet, in front of the entrance to the indoor pool - contactless
• We can guarantee the safety distances at the tables
• All rooms are well ventilated and regularly disinfected
• Mouth and nose protection in all public areas is compulsory
• Skiing, snowboarding, snowshoeing, cross-country skiing - the sports program takes place in nature
• You can get ski passes from us at reception (avoid waiting times at the lift ticket offices)
• Strict safety measures by the cable car companies (in the cable cars and in the restaurant areas)
• Contact tracing via QR code
• Our employees and we, Family Fankhauser, undergo a weekly Corona PCR-test
• Test offers for our guests - three times a week

Self-service at the buffet is permitted. We ask our guests who help themselves at the buffet to disinfect their hands and put on masks beforehand - everything is provided free of charge. In all public places you must wear a mouth and nose protector. Our service staff will also use a mouth and nose protektor. We can serve breakfast and salad on request.

The Wellness and Spa area is open.
In the sauna area, we ask guests only to use the sauna if the minimum number of sauna guests is not exceeded, e.g. 6-8 persons can sit in the new outdoor sauna, 4 persons in the indoor saunas, and only 2 persons in the steam bath (preferably only family members) and also in the infrared cabin.

Of course, we also appeal to the personal responsibility of our guests: please wash your hands as often as possible and follow the rules of distance!

You will find current information about the corona measures from Tux Information:
​https://www.tux.at/en/safe-holiday/

You will find current information about the corona measures from Hintertux Glacier:
https://www.hintertuxergletscher.at/en/specials/reopening-in-hintertux/

You will find current information about the corona measures from Tirol Werbung:
https://www.tyrol.com/information-coronavirus

You will find current information about the corona measures from Official Travel Portal of Austria:
https://www.austria.info/en/service-and-facts/coronavirus-information

However, we remain optimistic and will try everything so that our guests can spend a nice and relaxing holiday with us in the new Berghaus SPA :-)


Booking information

All prices are in EURO (no guarantee).

Things do not always turn out as expected, so sometimes a booked holiday has to be cancelled or terminated. There is no right of withdrawal according to § 18 Abs. 1 Z. 10 FAGG, instead the AGBH (General Terms and Conditions of business for the Hotel Industry) apply to our house.( http://www.hotelverband.at/down/AGBH_englisch.pdf)


Relaxed cancellation conditions for bookings until April 18th, 2021:
  • You can cancel or postpone the reservation free of charge up to 48 hours before arrival.
  • Cancellations and chages within 2 days before arrival will be charged with 30 % of the price of all nights.
  • No deposit is required.


Relaxed cancellation conditions for bookings from April 19th, 2021 until December 10th, 2021:
  • You can cancel or postpone the reservation free of charge up to 48 hours before arrival.
  • Cancellations and changes within 2 days before arrival will be charged with 30 % of the price of all nights.
  • We kindly ask you for a deposit of € 200 per booked room.​



Cancellation conditions for bookings from December 11th, 2021:

  • If cancelled or modified up to 60 days before date of arrival, no fee will be charged
  • If cancelled or modified up to 1 month before date of arrival, 40 % of the total price of the reservation will be charged.
  • If cancelled or modified up to 1 week before date of arrival, 70 % of the total price of the reservation will be charged.
  • If cancelled or modified up to 1 day before date of arrival, or now-show, 100 % of the total price of the reservation will be charged.
  • We kindly ask you for a deposit of € 200 per booked room.


These unnecessary expenses and the associated anger we would like to spare for you.
That is why we recommend protecting yourself with the Hotel Cancellation Plus or our extensive Hotel Cancellation Premium Insurance from the European Travel Insurance as a precaution against cancellation or termination as well as rescue costs (including helicopter) and accident benefits (Hotel Cancellation Premium only): http://start.europaeische.at/hsp?AGN=10020353

Despite the pandemic status, the Europäische Reiseversicherung has insurance coverage in the event of COVID-19! Details on this courtesy can be found here.

Means of payment: e.g. Cash, EC-Card, Visa, Mastercard


Should you have any questions, please do not hesitate to contact us. We are looking forward to your visit!

Your host family Ulrike & Thomas Fankhauser
and the well-trained Berghaus team

The Berghaus loves details

Everything for your perfect vacation