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COVID-19 Informations and Booking Informations

Information on the COVID-19 situation

The following measures must be taken into account when booking:

Proof of a negative test / proof of vaccination or confirmation of a corona disease in the last 6 months for entry (Tested, recovered or vaccinated)

Current entry regulations for all countries can be found under the following link: https://www.willkommen.tirol/

We would like to point out that VACCINATED PEOPLE whose first vaccination took place at least 22 days ago (vaccination certificate) or RECIPIENTS (medical certificate) are NOT OBLIGATORY TO TEST. All other people need proof of a NEGATIVE COVID-19 TEST (PCR - valid for 48 hours, antigen test - valid for 24 hours) at check-in and must repeat the test every 48 hours during their stay. This test can be carried out in our hotel for free!

Test validity of access tests
  • Proof of a negative result from an authorized body is required
  • Antigen test: 24 h
  • PCR test: 48 h
  • Recovered persons: Presentation of a separation notice or a doctor's confirmation - applies for 6 months after illness or evidence of an antibody test - applies for 3 months after illness
  • Vaccinated persons: Only a full immunization (second vaccination or vaccination, in which only one vaccination is planned) is valid as proof of vaccination. A primary vaccination is no longer sufficient. The second vaccination is valid for 9 months from the first vaccination. In the case of vaccinations where only one vaccination is planned, this applies from the 22nd day after vaccination for 9 months.


Regulations according to the ECDC map for risk areas:
  • green / yellow / orange: free entry
  • red: Entry only tested, recovered or vaccinated
  • dark red: Entry only tested, recovered or vaccinated and quarantine (free testing after 5 days)

Warm hospitality - contactless
Disinfectants in every room / studio / suite
Disinfectant dispenser in the entrance hall, on the toilets, at the buffet,...
Additional disinfection stands at the reception, at the buffet, in front of the entrance to the indoor pool - contactless
• We can guarantee the safety distances at the tables
• All rooms are well ventilated and regularly disinfected
Mouth and nose protection (FFP-2 masks) in all public traffics, in shops, doctors, banks... are compulsory
• Skiing, snowboarding, snowshoeing, cross-country skiing - the sports program takes place in nature
• You can get ski passes from us at reception (avoid waiting times at the lift ticket offices)
Strict safety measures by the cable car companies (in the cable cars and in the restaurant areas)
• A negative test result, vaccination certificate or confirmation of a previous illness must be presented
Contact tracing via QR code
• Prevention concept
and COVID officer in the company
• Our employees and we, Family Fankhauser, undergo a weekly Corona PCR-test (despite vaccination)
• We, the Fankhauser family and most of our team are vaccinated twice

Self-service at the buffet is permitted. We ask our guests who help themselves at the buffet to disinfect their hands.We can serve breakfast and salad on request.

The Wellness and Spa area is open.

Of course, we also appeal to the personal responsibility of our guests: please wash your hands as often as possible!

You will find current information about the corona measures from Tux Information:

You will find current information about the corona measures from Hintertux Glacier:

You will find current information about the corona measures from Tirol Werbung:

You will find current information about the corona measures from Official Travel Portal of Austria:

However, we remain optimistic and will try everything so that our guests can spend a nice and relaxing holiday with us in the new Berghaus SPA :-)

Booking information

All prices are in EURO (no guarantee).

Things do not always turn out as expected, so sometimes a booked holiday has to be cancelled or terminated. There is no right of withdrawal according to § 18 Abs. 1 Z. 10 FAGG, instead the AGBH (General Terms and Conditions of business for the Hotel Industry) apply to our house.( http://www.hotelverband.at/down/AGBH_englisch.pdf)

Relaxed cancellation conditions for bookings from April 19th, 2021 until December 10th, 2021:
  • You can cancel or postpone the reservation free of charge up to 48 hours before arrival.
  • Cancellations and changes within 2 days before arrival will be charged with 30 % of the price of all nights.
  • We kindly ask you for a deposit of € 200 per booked room.​

Cancellation conditions for bookings from December 11th, 2021:

  • If cancelled or modified up to 60 days before date of arrival, no fee will be charged
  • If cancelled or modified up to 1 month before date of arrival, 40 % of the total price of the reservation will be charged.
  • If cancelled or modified up to 1 week before date of arrival, 70 % of the total price of the reservation will be charged.
  • If cancelled or modified up to 1 day before date of arrival, or now-show, 100 % of the total price of the reservation will be charged.
  • We kindly ask you for a deposit of € 200 per booked room.

These unnecessary expenses and the associated anger we would like to spare for you.
That is why we recommend protecting yourself with the Hotel Cancellation Plus or our extensive Hotel Cancellation Premium Insurance from the European Travel Insurance as a precaution against cancellation or termination as well as rescue costs (including helicopter) and accident benefits (Hotel Cancellation Premium only): http://start.europaeische.at/hsp?AGN=10020353

Despite the pandemic status, the Europäische Reiseversicherung has insurance coverage in the event of COVID-19! Details on this courtesy can be found here.

Means of payment: e.g. Cash, EC-Card, Visa, Mastercard

Should you have any questions, please do not hesitate to contact us. We are looking forward to your visit!

Your host family Ulrike & Thomas Fankhauser
and the well-trained Berghaus team

The Berghaus loves details

Everything for your perfect vacation