COVID-19 Informations and Booking Informations

Information on the COVID-19 situation

The 2G + rule generally applies to entry into Austria. In addition to proof of vaccination or convalescence status, a negative PCR test must be carried out.

Exceptions:
* No additional test is required for people who have been vaccinated 3 times
* For children up to 12 years of age, the existing regulations apply (no proof required)
* School-age children between 12-15 years: additional PCR test required. If no PCR detection can be submitted due to an evaluation that was not received in due time (test result not yet received) or a lack of availability, an antigen test (in this case valid for 48 hours) is permitted as an alternative.

For the accommodation of children between 12-15 years, the tests according to the Holiday-Ninja-Pass must be complied with.

Attention:
For accommodation, only the 2G proof and the Holiday Ninja Pass are required for school-age children between 12-15 years.

Compliance with the entry regulations is the responsibility of the guests, who must present the relevant evidence in the event of a check at the border. Whether the guests have complied with the entry requirements does not have to be checked in the hotel, only the evidence required for the accommodation.

People who do not have a negative PCR test when submitting the application must register using the pre-travel clearance entry form (https://entry.ptc.gv.at) and immediately go into quarantine. The quarantine ends as soon as a PCR test has been carried out and a negative result is obtained.


The cancellation conditions are relaxed for bookings made until May 1st, 2022 so that you can cancel free of charge or postpone your stay up to 48 hours before arrival. So you are definitely on the "safe side" when you make a new booking.


Validity of access tests

Recovered persons: Presentation of a separation notice or a doctor's confirmation - applies for 6 months after illness or evidence of an antibody test - applies for 3 months after illness
Vaccinated persons: Only a full immunization (second vaccination or vaccination, in which only one vaccination is planned) is valid as proof of vaccination. A primary vaccination is no longer sufficient. The second vaccination is valid for 9 months from the first vaccination. In the case of vaccinations where only one vaccination is planned, this applies from the 22nd day after the vaccination for 9 months.


New entry rules from UK, NL, DK and NO
The United Kingdom, the Netherlands, Denmark and Norway are classified as virus variant areas. From these four countries, from 25.12. only persons with a booster vaccination (triple vaccination or double vaccination after a Johnson & Johnson dose) and an additional PCR test not older than 48 hours can enter without quarantine. The existing regulations for children remain in place. For all other people from the countries mentioned, a 10-day quarantine applies after entry.


At the hotel, we place the highest priority on the safety of our guests:

Warm hospitality - contactless
Disinfectants in every room / studio / suite
Disinfectant dispenser in the entrance hall, on the toilets, at the buffet,...
Additional disinfection stands at the reception, at the buffet, in front of the entrance to the indoor pool - contactless
• We can guarantee the safety distances at the tables
• All rooms are well ventilated and regularly disinfected
Mouth and nose protection (FFP-2 masks) in all public traffics, in shops, doctors, banks... are compulsory
• Skiing, snowboarding, snowshoeing, cross-country skiing - the sports program takes place in nature
• You can get ski passes from us at reception (avoid waiting times at the lift ticket offices)
Strict safety measures by the cable car companies (in the cable cars and in the restaurant areas)
Vaccination certificate or confirmation of a previous illness must be presented
Contact tracing via QR code
• Prevention concept
and COVID officer in the company
• Our employees and we, Family Fankhauser, undergo a weekly Corona PCR-test (despite vaccination)
• We, the Fankhauser family and most of our team are vaccinated twice

Self-service at the buffet is permitted. We ask our guests who help themselves at the buffet to disinfect their hands.We can serve breakfast and salad on request.

The Wellness and Spa area is open.

Of course, we also appeal to the personal responsibility of our guests: please wash your hands as often as possible!

You will find current information about the corona measures from Tux Information:
​https://www.tux.at/en/safe-holiday/

You will find current information about the corona measures from Hintertux Glacier:
https://www.hintertuxergletscher.at/en/specials/reopening-in-hintertux/

You will find current information about the corona measures from Tirol Werbung:
https://www.tyrol.com/information-coronavirus

You will find current information about the corona measures from Official Travel Portal of Austria:
https://www.austria.info/en/service-and-facts/coronavirus-information

However, we remain optimistic and will try everything so that our guests can spend a nice and relaxing holiday with us in the new Berghaus spa :-)


Booking information

All prices are in EURO (no guarantee).

Things do not always turn out as expected, so sometimes a booked holiday has to be cancelled or terminated. There is no right of withdrawal according to § 18 Abs. 1 Z. 10 FAGG, instead the AGBH (General Terms and Conditions of business for the Hotel Industry) apply to our house.( http://www.hotelverband.at/down/AGBH_englisch.pdf)



Relaxed cancellation conditions for bookings until May 1st, 2022:
  • You can cancel or postpone the reservation free of charge up to 48 hours before arrival.
  • Cancellations and changes within 2 days before arrival will be charged with 30 % of the price of all nights.
  • We kindly ask you for a deposit of € 200 per booked room.​



Cancellation conditions for bookings from May 2nd, 2022:

  • If cancelled or modified up to 60 days before date of arrival, no fee will be charged
  • If cancelled or modified up to 1 month before date of arrival, 40 % of the total price of the reservation will be charged.
  • If cancelled or modified up to 1 week before date of arrival, 70 % of the total price of the reservation will be charged.
  • If cancelled or modified up to 1 day before date of arrival, or now-show, 100 % of the total price of the reservation will be charged.
  • We kindly ask you for a deposit of € 200 per booked room.


These unnecessary expenses and the associated anger we would like to spare for you.
That is why we recommend protecting yourself with the Hotel Cancellation Plus or our extensive Hotel Cancellation Premium Insurance from the European Travel Insurance as a precaution against cancellation or termination as well as rescue costs (including helicopter) and accident benefits (Hotel Cancellation Premium only): http://start.europaeische.at/hsp?AGN=10020353

Despite the pandemic status, the Europäische Reiseversicherung has insurance coverage in the event of COVID-19! Details on this courtesy can be found here.

Means of payment: e.g. Cash, EC-Card, Visa, Mastercard


Should you have any questions, please do not hesitate to contact us. We are looking forward to your visit!

Your host family Ulrike & Thomas Fankhauser
and the well-trained Berghaus team

The Berghaus loves details

Everything for your perfect vacation