Fankhauser family
About the Alpinhotel Berghaus team
For three generations, the Fankhauser family has been dedicated to making your stay one of the most memorable vacations of your life.
The senior manager, Traudl Fankhauser, is the heart of the house, always ready for a convivial chat or a little anecdote from the Tuxertal.
Thomas Fankhauser, your charming host, welcomes you to the Alpinhotel Berghaus every day. Often to be found at the bar, he takes care of structural matters and the well-being of the guests. His passion is evident in every detail of the hotel.
Ulrike, Thomas' wife and also the pillar behind the office and reception, is always on hand to make sure you are provided with all the information you need for your perfect vacation.
Markus, the up-and-coming junior manager, brings a breath of fresh air and modern impulses as a sommelier in service and is also out and about with our guests as an active guide. And while the young Michael is still studying hard, he carries the pride and commitment of the Fankhauser family within him.
Reception
Our receptionist is not only the face of reception, but also a driving force in employee recruitment and marketing. She is also Markus Fankhauser's partner.
Our long-standing receptionist uses every minute effectively and brings an incredible amount of expertise in all areas. After work, she can also be found at the bar with a glass of wine.
Lisa-Marie now brings her experience in gastronomy to the reception desk. With her commitment and flair for the business, she ensures a warm welcome and smooth operation - a valuable asset to our team.
Our multilingual receptionist with Spanish, Swedish and Chilean roots impresses with his talent for languages. He is known for his loyalty and reliability and is always ready to take on new challenges.
Service
Mario, our restaurant manager, brings a cheerful atmosphere to every setting with his sense of humor.
Fruzsina, our breakfast waitress, is a passionate sportswoman. Her great love is racing bikes, her husband Mario, who also works for us as a waiter, and their dog Olaf. With her attentive manner, she makes sure that our guests are well looked after every morning and start the day feeling refreshed.
Our breakfast waitress Barbara, a pillar of our business for 30 years, is the one who trains the new employees in the breakfast service with her absolute precision and is particularly popular with our regular guests.
Our service waitress and barkeeper Gabi is the cheerful character of the house and very popular with regular guests. Her humorous disposition and openness to all kinds of fun ensure that no guest leaves the house without sharing a schnapps with her.
Hamouda, the service waiter and gastronomy expert, is known for his innovative strength and balance. He attaches great importance to perfect service and excellent wine advice.
As a calm and relaxed bartender and restaurant specialist, Mathias brings a lot of expertise to the table. His motivation for further training, for example as a barista, sets him apart.
Kitchen
Philip leads our kitchen team with professional expertise and a trained eye for detail. As head chef, he combines authority with warmth and creates a working atmosphere in which everyone feels comfortable.
Tommi, our sous-chef, is the calmest of all and brings serenity to our kitchen team with his even-tempered nature.
Norbert creates delicious starters every day and lovingly looks after the vitality bar. His humorous nature and confident way of working make him a valuable asset to the kitchen team.
Joel brings fresh ideas and good humor to the kitchen. With his enthusiasm for cooking, he not only conjures up delicacies, but also delights guests at the Kaiserschmarrn buffet.
Mike is the all-rounder in our kitchen - flexible, committed and always on hand. With his caring and friendly manner, he not only ensures that everything runs smoothly, but also creates a pleasant atmosphere in the team.
Lukas is a trained chef and brings fresh impetus to our kitchen with a lot of experience, passion and new ideas. He enriches our team every day with his professionalism, humorous manner and warm courtesy.
Housekeeping
Margot, who has been the loyal soul of the hotel and our neighbor for two decades, does an exceptional job as a tireless workhorse and head of the chambermaid department.
Zhanna has been part of our team for many years and ensures perfect rooms with thoroughness and speed. With her experience, reliability and expertise, she is an indispensable support in everyday life.
Rena has been part of our housekeeping team for seven years and is known for her creative towel figures. With her experience and attention to detail, she never fails to delight our guests.
Massage & Wellness
Marcus combines various healing methods to harmonize body and mind. His approach is personalized and promotes holistic well-being. His mission: to inspire people to reconnect with themselves through mindful touch and targeted bodywork. Each treatment is an invitation to greater awareness and inner balance - a path to personal transformation.
Hiking guide
Sepp is not only a certified hiking guide, but also a long-time friend of host Thomas Fankhauser and the entire Berghaus family. With his deep connection to the region and his extensive knowledge of the most beautiful routes, he passionately guides our guests through the impressive mountain world. Whether leisurely panoramic trails or challenging summit tours - Sepp knows the Zillertal like the back of his hand and ensures that every hike is an unforgettable experience.
Janitor
Jörg is a trained plumber and locksmith and uses his technical skills to ensure that everything runs smoothly at the Berghaus. With his warm, sociable manner, he is appreciated by guests and the team alike.
